Frequently asked questions

It’s normal to ask questions, and we love to answer them. Below is a list of answers to frequently asked questions. If you have a question that isn’t answered, don't hesitate to drop us a line.

1. How long does it take to get an account set up?

Once you submit our sign-up form, one of our staff will contact you within two business days. We will then work with you until you are up and running with Catch Mail.

2. Is there training available?

Absolutely! We are here to help, starting from the day you sign up. We will help set up your templates, train you on list management and how to create and send your campaigns.

3. Why do I have to go through a staff member?

First up, we are very cautious about spam and we require the manual step to ensure that our users are serious and also willing to agree to our anti-spam policy. Second, we want to help you get a design for your emails on Catch Mail and working directly with us is the best way to get you up and running quickly. We apologise that we can't provide instant set-up, but our team are ready and willing to help you get started when you request your account today.

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